terms & conditions of hire
A booking deposit of £150 (per week of hire) is payable at the time of making a reservation and will be deducted from the total hire charge. Payment for the remaining balance of the hire charge will become due six weeks before the date of hire. If the balance is not paid when due, Taunton Motorhome Hire Ltd reserves the right to cancel the booking.
Methods of payment include visa debit, cheques with 10 weeks clearance time or BACS.
A £750 security deposit must be paid by the collection date and must be cleared funds if made on the day of collection. Methods of payment include visa debit, cheques with 10 weeks clearance time or BACS.
*Security Deposit Refunds
Deposits are refunded in full provided that the vehicle is returned:
WITH THE INTERIOR CLEAN
UNDAMAGED INSIDE OR OUT
IS RETURNED BEFORE THE ALLOTED TIME
cleaning the motorhome before you return it
When the motorhome is returned only the interior needs to be in the same clean condition. The Exterior does not need to be cleaned.
*IMPORTANT: A motorhome with an interior that is returned uncleaned will require valeting at a single rate of £50 and this will be deducted from your deposit.
On the day of collection we require you to provide your driving license, national insurance number, passport and two forms of residence ID e.g. a utility bill (not mobile phone bill).
Drivers must be aged between 25 and 75 years of age and have held a full Driving Licence for at least one year. The licence must be unendorsed (except for speeding offences up to 6 points) and be produced at the time of collection of the vehicle. Proof of identity must be produced at the beginning of the hire. All our vehicles are under the 3500kg weight classification with the exception of one Tribute, 736, 6 berth, 6 belt.
minimum hire period
For UK use 3 Days, Continental use 2 weeks. All UK hires not to be more than 90 days. Maximum EU hire not to be more than 30 days.
collection and return
Hire Weeks now run from Friday to Friday or Saturday to Saturday - Other start days may be available on enquiry. Vehicles are available for collection on Fridays and Saturdays from 3:00pm onwards and must be returned by 11:00am on Friday or Saturday (or last day of booking). Late returns will incur a fine that is deductible from your security deposit.
Vans returned late between 11am - 2pm incurs a fine of £150
Vans returned late between 2pm - 6 pm incurs a fine of £300
+ £300 per day thereafter.
As part of the terms and conditions, it is imperative the motorhome is returned - on time, fuel refilled and inside empty and clean.
If this is not adhered to, an extra 24 hour rental charge will be applied. If due to unforeseen circumstances, the return time is not going to be met, please ring the office on 01823 667746 or 07860465485 as soon as possible as any delays cause a knock on effect to our business.
cancellation / no show
The following charges will apply if a reservation is cancelled:
Cancellation 6 weeks or more before the start of hire: Loss of deposit
Cancellation between 6 and 4 weeks before start of hire: 40% of hire charge
Cancellation between 4 and 2 weeks before start of hire: 70% of hire charge
Cancellation less than 2 weeks before start of hire: 100% of hire charge
No-shows: no refund for no-shows except for late arrivals policy as below.
If you are late for collection, your collection time may be put back to allow for other collections. If your collection is put back the hire period remains the same and cannot be extended. Collection out of hours can be made by arrangement.
Failure to return on time will incur a penalty charge of £300 per day. Failure to return during opening hours on the last day of hire means the vehicle is not insured and therefore drivers are liable to criminal prosecution. If you are going to be late please call us and let us know.
If due to circumstances beyond our control the vehicle reserved is not available we reserve the right to offer a suitable alternative. If this is not acceptable, the liabilities of Taunton Motorhome Hire Ltd will be limited to the refund of any monies paid for the hire of the motorhome only.
The hirer is responsible for any motoring offences and any subsequent fines or penalties incurred during their hire period.
cancellation by taunton motorhome hire
Taunton Motorhome Hire Ltd reserve the right to cancel the hire if at the time of collection the nominated drivers' Licences are invalid or proofs of ID are not in accordance with the terms and conditions. Provisional Driving Licences are not acceptable. In these circumstances all monies paid by the hirer (except the refundable security deposit) will be forfeited to Taunton Motorhome Hire Ltd.
Un-emptied toilets will be charged at £50 for emptying and cleaning. Refunds are paid after cleaning and inspection of the returned vehicle but within 10 days of termination of the hire.
oil, water and toilets
Daily checking of the oil, water and tyre pressures are the responsibility of the hirer and will be responsible for any accident, breakdown or damage resulting from failure to keep levels to an optimum level.
windscreens and tyres
You are responsible for any damage to windscreens and windows, punctures or other damage to tyres during the period of the hire. Where possible it should be repaired or replaced as appropriate and paid for by you at the time. You should contact us to seek instructions before carrying out the repair. Failing this, an amount will be deducted from your deposit against damages for the cost of the repairs.
Fuel is at the Hirer’s expense and not included in the hire charge. Our fuel policy is "full tank out, full tank back" and it is the Hirer’s responsibility to put the correct fuel in the motorhome, which is DIESEL. The Hirer will be liable for all repair and replacement costs incurred as a result of using the wrong fuel and Taunton Motorhome Hire will offer no refund or pay compensation for loss of use by the Hirer whilst the vehicle is off the road as a result. This also includes fuel being placed into the water tank. Any refilling required upon return of the vehicle will be deducted from the Security Deposit.
It is the hirers responsibility to put the correct fuel in the motorhome (diesel) The hirer is responsible for reimbursement of damages to the motorhome should the wrong fuel be used. Full tank out... Full tank back!
If the motorhome is not returned with a full tank you will be charged a refuelling fee of £15 inc VAT
Comprehensive insurance is included in the hire charge. Hirers are advised to arrange their own personal effects and travel insurance. The vehicle is only insured for the hire period and therefore the driving of the vehicle after the expiry of the contract period may result in the driver committing a traffic offence. Furthermore the hirer is entirely responsible for any accidental damage, injury and consequential loss after the expiry of the hire period.
collision damage waver (CDW)
Please source your collision damage waver by searching on Google.
In the event of a breakdown or accident, recovery services are at the disposal of the hirer. Instructions for replacements, at a cost not exceeding £50 may be given by the hirer, who will be reimbursed on the production of receipted invoices.
Company approval must be obtained in respect of repairs/replacements in excess of £50. Taunton Motorhome Hire Ltd is not responsible for hotel or any other consequential expenses subsequent to a breakdown, but will refund the hire charges for any complete days loss of use of the vehicle.
Every effort is made to ensure that the vehicle is in a safe and roadworthy condition before it leaves our company premises, but Taunton Motorhome Hire Ltd. shall be under no liability for third party claims or damages in connection with, or subsequent upon, any accident or breakdown.
In the event of an accident involving the vehicle a completed Accident Report Form must be handed to Taunton Motorhome Hire Ltd at the termination of hire.
Any driver causing damage or loss caused by driving through flood water will automatically be liable for the full cost of repair and the cost will not be subject to limitation.
All motorhomes are supplied with cooking utensils, crockery and cutlery, gas bottles and toilet chemicals, no bedding is supplied. A full inventory is available on our Motorhome Specifications Page.
You may leave your car in our secure compound while you are away. All vehicles however are left entirely at your own risk and we accept no responsibility for any loss or damage which may arise.
There is absolutely no smoking in the motorhome at any time and the hirer is responsible for reimbursement of cleaning or repairing the motorhome due to cigarette/cigar smoke contamination or heat damage.
We welcome well-behaved dogs in our Motorhomes. (Please ask about this when booking, we charge an extra fee of £35 to cover the cost of extra valeting.) Please remember that not everyone feels the same about dogs as you do. We have listed a few basic rules to make the most of your holiday.
Do not let your dog up onto uncovered upholstery.
Do not leave you dog unattended /alone at any time in the vehicle.
We do not allow dog cages of any description onto our vehicles as damage / scratches to woodwork can be expensive to repair.
Security Deposit (refundable) £750
Pets £40 per wk
Extra driver £40 per week
European Travel Pack and Breathalyser kit £95 per wk for the first 2 wks, £70 per wk thereafter
European Travel Pack includes headlamp adjusters, reflective safety vests, warning triangles, first aid kit, tool kit and breakdown assistance contact numbers (Legal requirement for European travel).
As we operate a mixed selection of hire motorhomes, specifications and designs may vary and the features and layouts on this website are given only as an example.
Taunton Motorhome Hire reserves the right to vary rates and conditions of hire and to refuse to hire to any person without giving a reason.