terms

terms & conditions of hire

deposit

A booking deposit of £150 (per week of hire) is payable at the time of making a reservation and will be deducted from the total hire charge. Payment for the remaining balance of the hire charge will become due six weeks before the date of hire. If the balance is not paid when due, Taunton Motorhome Hire Ltd reserves the right to cancel the booking. 

Balances can be paid by Debit Card or BACS

security deposit

A £850 security deposit will be taken on the day of collection and must be cleared funds. Methods of payment include Visa Debit, Cheques with 3 weeks clearance time or BACS.


*Security Deposit Refunds are refunded in full provided that the vehicle is returned:

  • WITH THE INTERIOR CLEAN

  • UNDAMAGED INSIDE OR OUT

  • IS RETURNED BEFORE THE ALLOTED TIME

Security deposit refunds are given once the vehicle has been thoroughly examined inside and out and within 10 days of termination of the hire.  However, should we need to obtain quotations for repair or damage this may take longer.

cleaning the motorhome PRIOR TO RETURN

When the motorhome is returned only the interior needs to be in the same clean condition. The Exterior does not need to be cleaned.

*IMPORTANT: A motorhome with an interior that is returned uncleaned will require valeting at a single rate of £75 and this will be deducted from your deposit.

collection

On the day of collection we require you to provide your driving license, national insurance number, passport and two forms of ID. Failure to produce all of the above will result in us being unable to release the motorhome.

drivers

Drivers must be aged between 25 and 75 years of age and have held a full Driving Licence for at least one year. The licence must be unendorsed (except for speeding offences up to 6 points) and be produced at the time of collection of the vehicle. Proof of identity must be produced at the beginning of the hire. All our vehicles are under the 3500kg weight classification.

minimum hire period

For UK use 3 Days, Continental use 2 weeks. All UK hires not to be more than 90 days. Maximum EU hire not to be more than 30 days.

collectionS 

Vehicle collection times are between 3pm and 6pm

RETURNS POLICY

Vehicles MUST be returned BEFORE 11am.
They must be cleaned and empty and the keys handed back to us BY 11am.
Late returns will incur a fine that is deductible from the security deposit.
Vehicles returned late between 11am and 2pm incur a £150 fine
Vehicles returned late between 2pm and 6pm incur a fine of £300
£300 per day thereafter.

cancellation / no show

The following charges will apply if a reservation is cancelled:
Cancellation 6 weeks or more before the start of hire: Loss of deposit
Cancellation between 6 and 4 weeks before start of hire: 40% of hire charge
Cancellation between 4 and 2 weeks before start of hire: 70% of hire charge
Cancellation less than 2 weeks before start of hire: 100% of hire charge
No-shows: no refund for no-shows except for late arrivals policy as below.

COVID 19

If the country is put into a full national lockdown, and you are unable to take hire of the
motorhome, the balance of monies paid will be refunded in full.
The deposit will be retained by ourselves but be fully transferrable to a later date (within
2 years).
If you are out on hire and need to return early due to a lockdown, the days not taken will
be converted monetarily and be transferred to a later date.

late arrivals

If you are late for collection your collection time may be put back to allow for other
collections. If your collection is put back the hire period remains the same and cannot be
extended. Collection out of hours can be made by arrangement.

availability

If due to circumstances beyond our control the vehicle reserved is not available, we
reserve the right to offer a suitable alternative.

motoring offences

The hirer is responsible for any motoring offences and any subsequent fines or penalties
incurred during their hire period.

cancellation by taunton motorhome hire LTD

Taunton Motorhome Hire Ltd reserve the right to cancel the hire if at the time of
collection the nominated drivers' Licences are invalid or proofs of ID are not in
accordance with the terms and conditions. Provisional Driving Licences are not
acceptable. In these circumstances all monies paid by the hirer (except the refundable
security deposit) will be forfeited to Taunton Motorhome Hire Ltd.

toilets

It is the hirers responsibility to empty and clean the toilet. Un-emptied toilets will be fined
£75
Toilets should be emptied and cleaned daily.

oil, water and toilets

Daily checking of the oil, water and tyre pressures are the responsibility of the hirer and will be responsible for any accident, breakdown or damage resulting from failure to keep levels to an optimum level. 

windscreens and tyres

You are responsible for any damage to windscreens and windows, punctures or other damage to tyres during the period of the hire. Where possible it should be repaired or replaced as appropriate and paid for by you at the time. You should contact us to seek instructions before carrying out the repair. Failing this, an amount will be deducted from your deposit against damages for the cost of the repairs.

fuel
Fuel is at the Hirer’s expense and not included in the hire charge. Our fuel policy is "full tank out, full tank back" and it is the Hirer’s responsibility to put the correct fuel in the motorhome, which is DIESEL. The Hirer will be liable for all repair and replacement costs incurred as a result of using the wrong fuel and Taunton Motorhome Hire will offer no refund or pay compensation for loss of use by the Hirer whilst the vehicle is off the road as a result. This also includes fuel being placed into the water tank. Any refilling required upon return of the vehicle will be deducted from the Security Deposit. 


It is the hirers responsibility to put the correct fuel in the motorhome (diesel)  The hirer is responsible for reimbursement of damages to the motorhome should the wrong fuel be used. Full tank out... Full tank back!

re-fuelling fee

If the motorhome is not returned with a full tank, you will be charged a refuelling fee of
£15 inc VAT plus the cost of the fuel.

insurance

Comprehensive insurance is included in the hire charge.
Hirers are advised to arrange their own personal effects and travel insurance.
The vehicle is only insured for the hire period and therefore the driving of the vehicle
after the expiry of the contract period may result in the driver committing a traffic offence.
Furthermore, the hirer is entirely responsible for any accidental damage, injury and
consequential loss after the expiry of the hire period.

breakdowns

In the event of a breakdown or accident, recovery services are at the disposal of the
hirer. Instructions for replacements, at a cost not exceeding £50 may be given by the
hirer, who will be reimbursed on the production of receipted invoices. Company approval
must be obtained in respect of repairs/replacements in excess of £50. Taunton
Motorhome Hire Ltd is not responsible for hotel or any other consequential expenses
subsequent to a breakdown, but will refund the hire charges for any complete day’s loss
of use of the vehicle. Every effort is made to ensure that the vehicle is in a safe and
roadworthy condition before it leaves our company premises, but Taunton Motorhome
Hire Ltd. shall be under no liability for third party claims or damages in connection with,
or subsequent upon, any accident or breakdown. In the event of an accident involving
the vehicle a completed Accident Report Form must be handed to Taunton Motorhome
Hire Ltd at the termination of hire.

parking

You may leave your car in our secure compound while you are away. All vehicles however are left entirely at your own risk and we accept no responsibility for any loss or damage which may arise.

flood damage

Any driver causing damage or loss caused by driving through flood water will automatically be liable for the full cost of repair and the cost will not be subject to limitation.

equipment

All motorhomes are supplied with cooking utensils, crockery and cutlery, gas bottles and toilet chemicals, no bedding is supplied. A full inventory is available on our Motorhome Specifications Page.

smoking policy

There is absolutely no smoking in the motorhome at any time and the hirer is responsible for reimbursement of cleaning or repairing the motorhome due to cigarette/cigar smoke contamination or heat damage.

dog policy

We welcome well-behaved dogs in our Motorhomes. (Please ask about this when
booking, we charge an extra fee of £50 to cover the cost of extra valeting.) Please
remember that not everyone feels the same about dogs as you do. We have listed a few
basic rules to make the most of your holiday:
• Do not let your dog up onto uncovered upholstery.
• Do not leave you dog unattended /alone at any time in the vehicle.
• We do not allow dog metal cages in our vehicles as damage / scratches to woodwork
can be expensive to repair. Canvas cages are permissible.

additional costs

Security Deposit (refundable) £850
Pets £50 per week
Extra driver £50 per week
European Travel Pack £95 per week for the first 2 weeks, £70 per week thereafter.
European Travel Pack includes headlamp adjusters, reflective safety vests, warning
triangles, first aid kit, tool kit and breakdown assistance contact numbers (Legal
requirement for European travel).

disclaimer

As we operate a mixed selection of hire motorhomes, specifications and designs may
vary and the features and layouts on this website are given only as an example. Taunton
Motorhome Hire reserves the right to vary rates and conditions of hire and to refuse to
hire to any person without giving a reason.